Frequently Asked Questions

Everything you need to know about our luxury timepieces and fine jewelry.

How long does shipping take for my order?

We offer complimentary express shipping on all orders. Domestic deliveries typically arrive within 2-4 business days, while international shipping may take 5-10 business days depending on customs.

What is your return policy for jewelry?

We offer a 30-day return policy for a full refund or exchange. Items must be in their original, unworn condition with all security tags and original packaging intact.

Do you provide a warranty on watches and fine jewelry?

Yes, all Michael Jones Jeweller pieces come with a 2-year manufacturer's warranty. This covers manufacturing defects but does not include accidental damage or normal wear and tear.

Are your diamonds ethically sourced?

Absolutely. We strictly adhere to the Kimberley Process and only source diamonds from suppliers who share our commitment to ethical mining and conflict-free practices.

Can I have an item engraved or customized?

We offer professional engraving services on select rings and watches. Please contact our concierge team before placing your order to discuss specific customization options.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm.